Dear Homeowners,
It is with great pleasure that I write to officially inform you of the recent change in administration at Loreto Bay. After much thought and consideration by the various sub and master committee delegates, Associa was chosen to begin today, June 1st, as your new acting administrator. While there is much information to communicate regarding this change, I would like to first begin by introducing our staff and company to you.
Associa was formed in 1979 in Dallas, Texas as a company exclusively focused on the management of homeowners associations. After achieving success in the Dallas market, Associa began to grow across Texas and then eventually across the nation. What started as a small family owned business has now become the largest HOA management company in the world. Today Associa manages approximately 7000 associations comprised of over 1.1 million homes. This is all done through a network of more than 100 offices across the United States and Mexico and a staff of more than 6000 employees. The benefit of all that for you, the homeowner, is that you receive local service backed by the resources of the leader in the industry. Click here to view a brochure that speaks about the company, our history, and our services.
As you know, the management of Loreto Bay is larger than any one person and requires a team working together to take care of all the operational needs. In order to accomplish that, we have assembled a team of 3 full time administration employees supported by myself, a regional office CEO, and a back office accounting team from Los Cabos. That new team and their contact info is as follows:
Full Time Loreto Bay Employees
Jorge Macias (jmacias@associamexico.com) – General Manager
Gabriela Crespo (gcrespo@associamexico.com) – Assistant Manager
Mariluz Murillo (LBassistant@associamexico.com) – Homeowner Assistant
Regional Support
Joey Carona (joeycarona@associaonline.com) – Vice President of Business Development, Associa; President, Associa Mexico
Mauricio Rivero (mrivero@associamexico.com) – CEO, Associa Mexico Los Cabos
Fabiola Leyva (fleyva@associamexico.com) – Director of Operations, Associa Mexico Los Cabos
Libya Puente (lpuente@associamexico.com) – Accountant, Associa Mexico Los Cabos
Now for the pertinent information. There are two items that we would like to communicate to you immediately. The first is in regards to the payment of your HOA dues and the second is regarding the security staff at Loreto Bay.
Payment of HOA Dues
With the change in administration, all the bank accounts of Loreto Bay had to change as well. Rather than creating new accounts for you in the name of Associa, at the direction of your Master Committee, we formed a new Civil Association for the benefit of the community. This entity, after the appropriate general assembly meetings are held, will become property of the owners and be appointed permanent “Administrator” for Loreto Bay. While there is a lot that could be said about this structure, the basic summary is that it gives you, the owners, long term ownership and control of the legal rights of the community and allows you greater protection and continuity of service when it comes to those who provide service at Loreto Bay.
For your June assessments (due today) please do not pay into the Balandra bank accounts, but rather into one of the three accounts whose wiring instructions are included. You will see that there is one US account located at First Associations Bank (a bank that provides services exclusively to HOAs), and both a USD and MXP account at Bancomer in Mexico. For those of you who previously paid by auto charge to your credit card, that will no longer continue. All of those authorizations were specifically for Balandra and are no longer effective. For making payments this month, you have three options:
- Wire transfer to any of the three new accounts:
Click here to view the First Associations Bank wiring instructions
Click here to view the Bancomer USD wiring instructions
Click here to view the Bancomer MXP wiring instructions
- US Check mailed to the following US address:
5401 N. Central Expressway, Suite 300; Dallas, TX 75205; Attention: Joey Carona/Alex Streng
Payment in person at the Loreto Bay office
We are actively working on both a new credit card and ACH/e-check option for you but require more time for the set-up. As soon as those systems are in place, we will send out instructions. Realizing that this is a significant change and may require time to adjust, the Master Committee has agreed to waive late fees for the month of June to ensure that everyone has sufficient time to make their payments. With that being said, your prompt payments are still appreciated and necessary for proper cash flow purposes.
Security
After many meetings with the security staff of Loreto and an offer of continued employment with Associa, the workers chose to take a severance payment and waive future employment in the community. Left with an immediate and large vacancy to fill, we contacted various security companies in BCS and decided to outsource the job to a security firm called Serviproc. Serviproc was able to provide double the amount of guards that had been patrolling Loreto Bay at a reduced cost. The new guards started last night and bring not only an advanced level of experience and training to the community, but a much more professional image. The feedback we have received from the owners currently in town has all been positive.
To the extent that this change affects the safelock system, please know that we are still providing service 24/7 key service and training additional people while at the same time trying to bring enhanced security and control to the whole process. As we have updates on this, we will let you know. In the meantime, Gaby, the Assistant Manager, is taking charge to make sure that everyone gets the keys they need.
While there are many more things we have to communicate to you, these are the pertinent things that will help us all move forward. Again, we are excited to be working with you and looking forward to a long relationship with Loreto Bay. Please don’t ever hesitate to ever contact us. We are here for you.
Best Regards,
Joey Carona CMCA, AMS, PCAM
President, Associa Mexico Realty Services S. de R.L. de C.V.
An Associa® Member Company
Transpeninsular Highway KM 28.5, Costa Azul
San Jose del Cabo, B.C.S. CP 23400, Mexico
+52 (624) 172-6593 - MX Office
+1 (214) 295-6245 - US Line
+1 (214) 432-5449 - US Fax
+1 (214) 335-8134 - US Cell
143*93331*1 - Nextel Radio
www.associamexico.com
Associa® - the Leader in Community Association Management
